Privacy

ActionRun Inc. is a leading provider of fully automated patient communication and customer relationship management solutions for dentists. Leveraging the industry’s best practices and communications technology, our solution automates customer communications through strategically timed and targeted communications that increase customer satisfaction and loyalty and consequently your revenue. Our business is built on establishing trust with our consumers and we are committed to protecting your privacy rights. We treat our customers’ information as if it were our own personal information. We DO NOT sell, share or rent your personally identifiable information unless required by law. Moreover, we do not send any e-mail or other communications without user permission.

We are committed to protecting your privacy

We are committed to your right to privacy. As a visitor to our website or a subscriber to any of our services (“consumer”), you have the right to control how you or your patients’ personal information is used. We provide this Privacy Policy so that anyone visiting or using our website is aware of our information gathering and dissemination practices.

Summary

The ActionRun Inc. Privacy Policy affects three groups of users: visitors to our corporate website, ActionRun Inc. subscribers and the patients/customers of ActionRun Inc. subscribers or consumers. This is a summary of how our privacy policy affects each group of users.

ActionRun Inc. Subscribers

As a customer of an ActionRun Inc. subscriber, you are receiving valuable and timely communication, including reminders and “Thank You” notes from a company you have an existing business relationship. You have the right at any time to opt out from receiving these communications. If you would like to opt out from receiving these communications please e-mail support@actionrun.com.

ActionRun Inc. asks new subscribers to provide their name, business name, address, phone and fax numbers and e-mail address as well as a credit card or bank account number. This information is used for customer service and recurring monthly billing purposes only.

In order to use ActionRun Inc.’s service, we upload subscribers’ personally identifiable information into our secure servers. The collection of our subscribers’information is done solely to provide our services to subscribers in accordance with our Subscriber Agreement and Terms of Use. ActionRun Inc. will never sell, share or rent the information collected with any third parties unless required by law.

Corporate Website Visitors

ActionRun Inc. collects personal information based on requests from visitors to receive further information about our services. ActionRun Inc. will never sell, share or rent that information to third parties. If you have questions or concerns regarding this statement, you should contact ActionRun Inc.’s privacy officer by e-mail at support@actionrun.com.

How ActionRun Inc. Collects Personally Identifiable Information

ActionRun Inc. collects personal information from users at several different points within our website and hosted product. This enables ActionRun Inc. to provide users with better information about our services. Providing your information to ActionRun Inc. ensures that a visit to our site or hosted service is simple, convenient and productive. ActionRun Inc. will NEVER sell, share or rent your information to others in ways that differ from what is disclosed in this statement.

Corporate Website

On the corporate website, ActionRun Inc. collects information about prospective subscribers and other visitors based on their request to receive further information about our services. A visitor to our site will be asked to provide contact information such as name, business name, address, phone and fax numbers and e-mail address. We use this information only to contact the visitor about the services for which they have requested further information.

Hosted Product

ActionRun Inc. asks new subscribers to provide their name, business name, address, phone and fax numbers and e-mail address. We call this “Subscriber Information”. As a new subscriber, you will also be asked to provide payment information such as a credit card or bank account number, which is used for monthly billing purposes only.

As part of ActionRun Inc.’s service deployment process, we securely upload your customers’ personally identifiable information (we call this “Consumer Information”) into our secure servers. This process is performed so ActionRun Inc. can provide our services to consumers on your behalf. The collection of Subscriber Information and Consumer Information is done solely to provide our services to you in accordance with your Subscriber Agreement and Terms of Use.

Log Files

As is true of most websites, ActionRun Inc. gathers certain information automatically and stores it in log files. This information includes internet protocol (IP) addresses, browser types, page views, referring URL and a date/time stamp.

Cookies

A cookie is a small text file containing a unique identification number that is transferred from a web server to the end user’s hard disk, enabling the serving party to track the website activities of the user. ActionRun Inc. uses cookies to help personalize your experience with our website and to ensure that no unauthorized users can access our subscribers’ web pages within our service. We do not issue any cookies which enable third parties to track the activities of end users.

How ActionRun Inc. Protects Personally Identifiable Information

Your Personally Identifiable Information

ActionRun Inc. will not sell, share or rent personally identifiable information, except as may be required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or other legal process.

Consumer Information

ActionRun Inc. will not use Consumer Information for the purposes of directly marketing to, or otherwise communicating directly with those consumers about ActionRun Inc. or any third party products or services.

How ActionRun Inc. May Use the Information We Collect

ActionRun Inc. does collect and aggregate broad demographic information that we may use in different ways:

ActionRun Inc. may sell or share with our partners and advertisers aggregated demographic information compiled from Subscriber Information and/or Consumer Information. This information will not link aggregate user data with personally identifiable information or otherwise make it available.
ActionRun Inc. may use this information to analyze trends, to administer the site, to track user’s movements around the site and to gather demographic information about our user base as a whole. This information may also be used for the purpose of monitoring and tracking use of our hosted site in order to improve product delivery to our subscribers.

Choice and Opt Out

ActionRun Inc. always provides the ability for users of our website and hosted product to opt-out of having personally identifiable information used as part of our service offering. All e-mails ActionRun Inc. sends out on behalf of our subscribers to provide an immediate opt-out mechanism. In addition, any visitor to our site, subscriber to our service or consumer may e-mail us at support@actionrun.com to opt-out of receiving any further correspondence from us.

The CAN SPAM Act of 2003

The e-mails ActionRun Inc. sends on behalf of our subscribers do not constitute spam. ActionRun Inc. is in full compliance with the CAN SPAM Act of 2003.

Links to Other Sites

This website contains links to other sites. Please be aware that ActionRun Inc. is not responsible for the privacy practices of other websites. When you leave our site, we encourage you to read the privacy statements of each and every website that you visit to review their use of personally identifiable information. This privacy statement applies solely to information collected at ActionRun Inc.’s website and its hosted service.

Security

ActionRun Inc. takes the highest precautions to protect our subscribers’ information. When you submit sensitive information via the corporate website or our hosted product, your information is protected both online and offline using standard security best practices such as firewalls, encryption and intrusion detection. Full backups are performed every week on the entire file system and incremental backups are done daily. Finally, all hosted servers are kept physically secure in world-class data centers.

Changes to this Privacy Policy

ActionRun Inc. will update this policy from time to time. A “last revised” date will always be included at the top of the statement. To keep up-to-date with ActionRun Inc.’s privacy policy, please check this page periodically.

Contact Information

If you have any questions about this privacy policy or if you feel that ActionRun Inc. is not abiding by its posted privacy policy, you can contact us by e-mailing your questions or concerns to support@actionrun.com.

HIPAA Compliant Product