Overview

Practice Monitor allows you to track all calls made to your office. Call tracking is now a standard practice in healthcare industry. Using Practice Monitor you can use special phone numbers in the advertisements or marketing campaigns you run through flyers, magazines, local media, or on the web. When a patient calls in response to your ad, he will hear a prompt “your call may be recorded for quality purposes” and his call is recorded and automatically linked to the specific ad he is calling in response to.

You have access to all these recorded calls through a secure website and you can add more details to each call such as the specific dental procedure the caller is inquiring about or the revenues you have had from the caller. This gives you a great measurement tool to measure the effectiveness of each marketing campaign and make the best use of your marketing budget by allocating more funds to the most effective channels.

If you have any of these problems in your practice:

  • You don’t know what percentage of your calls turn into appointment.
  • You have no idea how many new patients you have got through each advertisement.
  • You don’t know if a specific marketing channel, like a magazine ad or flyers mailed to the residential addresses, has worked well for you or not.
  • You are not sure if your front desk staff is doing a good job answering to patient calls

Practice Monitor is your solution.

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