2. How can Practice Activator help me in my practice?

3. How can I try Practice Activator?

4. What are the benefits of Practice Activator?

5. Do I need a special hardware or software to use Practice Activator?

6. Do my staff or I need to mail the letters to the patients?

7. What is the tracking patient calls feature than come with Practice Activator?

8. Can I cancel my subscription at any time?

9. Can I change my subscription at any time?

10.What kind of reports do I get about the letters sent to my patients?

11. Can I see some samples of letters that are sent to my patients?

12. What can I do to increase the response rate of the letters?

1. Q: What is Practice Activator?

A: Practice Activator is a service for dental practices that allow them to bring back their lost or inactive patients. It analyzes your practice management software database in regular one-month intervals and selects a group of patients to receive highly-customized recall letters. Each letter is customized based on the dental profile and treatment history of the patient and therefore leads to much higher response rate than a usual recall. We produce and send the letters to your patients on behalf of you and you just need to set up an appointment with them when they call your office in response to the letter.

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2. Q: How can Practice Activator help me in my practice?

A: In each dental practice a considerable portion of the patients are inactive. That means you have a large number of patients that don’t contribute to your revenues. Practice Activator reactivates these patients for you by sending highly-targeted letters to them and by so doing increases your production per patient.

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3. Q: How can I try Practice Activator?

A: Trying Practice Activator is easy and risk free. Sign up for a subscription that can be cancelled at any time during the trial period with no penalties. We set up the system for you and send the first two rounds of the letters. If you are happy with the results, we will automatically continue your subscription after the trial period.

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4. Q: What are the benefits of Practice Activator?

A: Some of the Practice Activator benefits include:

• It brings back inactive patients who have skipped their regular checkups.
• Response rate and return on marketing expenditure is much higher than any other recall or marketing method.
• It is fully automated. You and your staff don’t need to invest any time in learning a new software or in preparing and sending mails and emails.
• Its results are measurable. You will receive reports that show how much you have made in new productions through the letters sent by Practice Activator
• No investment in hardware and software is required.

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5. Q: Do I need a special hardware or software to use Practice Activator?

A: No! You don’t need any special hardware or software to subscribe to Practice Activator.

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6. Q: Do my staff or I need to mail the letters to the patients?

A: Absolutely not! We will take care of producing and sending actual letters for you. You just have to do your ordinary job: set up appointments with the recipients when they call your office and do the required treatment for them.

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7. Q: What is the tracking patient calls feature than come with Practice Activator?

A: Practice Activator comes with a standard version of Practice Monitor. That means when recipients of the letters call your office in response to the letters, their calls are recorded and linked to the letter sent to them. You can listen to these recorded calls through a secure website and improve the quality of your service by improving how your staff handles calls.

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8. Q: Can I cancel my subscription at any time?

A: You can cancel your subscription at any time during the trial period with no penalties.

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9. Q: Can I change my subscription at any time?

A: Yes! You can upgrade or downgrade your service at any time with no penalties.

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10. Q: What kind of reports do I get about the letters sent to my patients?

A: You will get two reports after each round of mailings: first the list of the recipients and other details of the mailing a few days after the mailing. Second, the results of the mailing – how many new appointments you have had as the result of the letters we sent for you – about one month after mailing.

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11. Q: Can I see some samples of letters that are sent to my patients?

A: Yes! Your first report after each mailing contains the samples of all letters we sent to your patients on behalf of you.

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12. Q: What can I do to increase the response rate of the letters?

A: There are a couple of things that you can do to increase the response rate of the letters. Here is a summary

• Inform your front office staff about the process. Make sure everyone who answers patient calls knows about the letters and has access to the patient records.
• Starting five business days after the mailing date, call recipients to make sure they have received the letters. This will greatly increase the chance that they keep the suggested appointment.
• If you receive any undeliverable letter, make sure that your staff call the patient and inquire about his new address or if he is still intend to remain your patient.
• Listen to the recorded patient calls frequently through the secure web interface we have provided for you. Investigate what didn’t work if a great number of calls have not turned to appointments.
• Record revenues from each production in response to the letters.

You can find complete instructions in the first report we send you after each mailing:

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